Return & Refund Policy

At GOGTOY, we strive to provide our customers with the highest quality Adeptus Custodes products. However, we understand that there may be instances where you need to return or request a refund for your purchase. This Return & Refund Policy outlines the guidelines and procedures for returning or requesting a refund for your order.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain items, such as personalized or custom-made products, may not be eligible for return.

To initiate a return, please contact our customer support team at support@gogtoy.com. Provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions and return shipping address.

Once we receive your returned item, our team will inspect it to ensure that it meets the return eligibility criteria. If the item is deemed eligible for return, we will process your refund. Please note that the original shipping charges are non-refundable, and you will be responsible for the return shipping costs.

Refunds will be issued in the original form of payment used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer support team at support@gogtoy.com within 7 days of receiving your order to request an exchange. Provide your order number and a detailed explanation of the issue with the item. Our team will assist you in arranging the exchange and provide you with further instructions.

Non-Returnable Items

Some items are non-returnable and non-refundable. These include personalized or custom-made products, as well as items that have been used, damaged, or altered after delivery.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer support team at support@gogtoy.com. We are here to assist you and ensure your satisfaction with our Adeptus Custodes products.

Disclaimer: This Return & Refund Policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.